Amazon Alexa speakers are great for listening to music, meaning they work as intended and don't randomly stop playing music for no apparent reason. One of the most popular features of Alexa devices is the ability to stream music from TuneIn, Apple Music, Pandora, Spotify, and more. Connect to one of the above music services, say " Alexa " and ask the virtual assistant to play any song, playlist, album or radio station you can think of. Although this is one of the most popular and essential features of the Alexa speaker, many people often complain that it does not work. For someone with an Alexa device that stops playing after a song or two, here are some tips to keep in mind.
When your Amazon Alexa device stops playing music or any other problem, one of the most popular and useful solutions is also the simplest – unplug the device, wait a minute, and plug it back in. In many cases, this hard reset is all Alexa needs to clear the bugs and start working as intended. Unfortunately, this does not always solve the problem. Anyone still having problems should check other things.
Related: What the Green Ring on Amazon Echo Means (and How to Turn It Off)
More ways to fix an Alexa speaker that won't play music
One problem that can prevent your Amazon device from playing music is your Wi-Fi connection. If several other devices are connected to the same Wi-Fi network as the Alexa speaker, there may be congestion. Wi-Fi congestion is reduced by turning off unused devices. If your Alexa device is too close to a source of interference, such as a Bluetooth device or cordless phone, move it away. Moving your Alexa device to a higher location can strengthen your Wi-Fi connection and fix the problem. It is worth checking which Wi-Fi channel the Alexa speaker is connected to. If someone's router has a 5GHz band, but their speaker uses 2.4GHz, switching to the 5GHz channel can result in higher speeds and potentially more reliable music streaming.
Alternatively, there could be a problem with the music service someone is trying to use. If Apple Music doesn't work, but TuneIn does, for example, try re-pairing the Alexa skill to stop the music service from working. Open the Alexa app on your smartphone, tap the " More " button in the bottom panel, tap " Skills and Games ", tap " Your Skills ", tap the music app that isn't working, tap " Disable Skills " and tap " Disable ". . ' on the next screen to confirm the action. After removing the skill, reinstall it to your Alexa account, set it up as new, and it should be back to normal.
If these solutions do not fix the problem, the last answer may be to factory reset the Alexa speaker. This resets the device to factory settings and erases all user data. This is definitely not a recommended first step, but it can help if nothing else works. From the Alexa phone app, tap Devices , tap Echo & Alexa , tap the device with music issues, tap the gear icon at the top right of the screen, scroll down, and tap Factory reset . One way or another, each of these tips should help you get your Amazon Alexa speaker sounding like it should.
Fixed Alexa not playing music from multiple speakers
If the problem is that Alexa won't play music with another paired Echo device, Amazon says that in most cases a reboot will fix the problem. It's just a matter of unplugging the speakers and plugging them back in. Users should also check that both Echo speakers are properly connected. To do this, users need to open the Alexa app, tap Devices , tap the + button, tap Speaker Pairing, select Stereo or Subwoofer Pairing, and follow the prompts. It is important to note that the speakers cannot be paired via line out or Bluetooth connection. Also, make sure that both Echo speakers are connected and have a working internet connection and that the respective paired Echo devices are offered to play music.
The first thing to do to solve music playback problems with multi-room music is to make sure the band name is easily understood by Alexa. Amazon suggests using something as simple as " Living Room ". The goal is to use names of at least two syllables and avoid special characters. Users should also ensure that all Echo devices are connected to the internet and turned on.
Fix Wi-Fi problems on your Echo speaker
If Wi-Fi is the reason the Amazon Echo smart speaker isn't streaming music, users can try other things. The most obvious is to check if other devices connected to the Wi-Fi network have a working internet connection. If they are also experiencing problems, users should check if their router is working and reset it if necessary. If that doesn't work, there may be an internet outage, in which case users should contact their ISP or wait a few hours to see if internet access is restored.
If the Echo speaker has Internet-only issues, users should ensure that the device is within 30 meters of the wireless router. Also, some objects can interfere with Wi-Fi signals, such as microwave ovens, baby monitors, and other electronic devices. Make sure they are not near the Echo speaker. If users have updated their Wi-Fi network password, Echo will not be able to connect to the Internet. Users will need to open the Alexa app on their phones and change Wi-Fi network settings to allow internet access.
Other: Do Amazon Echo speakers have an auxiliary input for connecting audio devices?
Source: Amazon 1, 2, 3